August 31st, 2010
I made an online reservation for two nights at a Motel 6 and informed the man at the front desk that I’d only be staying for one when I checked in. He said I would be refunded the money for the night I didn’t stay. The next morning I check out and two weeks after that I get my credit statement that shows a charge for two nights. Am I supposed to get a check in the mail or what’s supposed to happen?
First of all, hopefully you kept the paperwork the hotel gave you when you checked out. That should show the date you checked in and the date you checked out.
I would dispute the charge with my credit card company, pending a resolution of the situation. Offer to provide them with a copy of your paperwork. Disputing the charge will put that charge on hold until the dispute is resolved or dropped.
I would contact the hotel, speak to the manager, and explain the situation. If the manager says that what happened is the policy of the hotel, ask for the policy in writing. If the manager can provide the policy in writing, then you’re screwed and you just have to pay for the second night. If not, then you have a really good case, and you should win the dispute with the credit card company. If the manager offers you a refund, I would keep the credit card dispute going until I get the refund. I would think that a refund would be more likely to show up on the credit card rather than be in the form of a check.
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